Dear customers,
During our ongoing product quality monitoring applied to retailed items, we have noted that some “Release handle” in very limited quantity could present a conformity fault. This is why with safety and foresight in mind we have engaged in a recall procedure covering all the manufactured parts. We apologize for any eventual nuisance bound to this unexpected event and we hope that this preventive measure will find your full support and understanding.
We invite you to carefully read the recall procedure printed bellow and we thank you for your support.
Raphäel SALLES
Manager
RECALL OF A PART OF CERTAINS KITSURFING KITES
Concerned Kites: BANDIT 4
Identified risk:
While riding, the faulty part is likely to make impossible the dropping of the kite in emergency. This potential risk represents a danger to the rider and bystanders.
Consequently and starting today, if you have a kite concerned by the recall procedure, do not use anymore your kite and order immediately the replacement part to F.ONE.
Exchange procedure:
F.ONE engaged a toll free international recall procedure of the faulty part.
We invite you to go to your local retailer with the faulty part.
Your local retailer will provide you a replacement part and along with the detailed instructions.
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Alternatively and only for F-One customers in the United States, you can fill the attached Claim Form and send it directly to warranty@f-onekites.us along with a picture of your existing bar.
If you are located outside of the United States, please contact F-One International +33 4-67-99-51-16 Monday to Thursday from 9am to 1 pm and from 2 pm to 6pm – Friday from 9am to 1pm and from 2pm to 5pm to find out the contact of their local distributors who will be in charge of the recall – Email: rappel@f-onekites.com